The Client-Ready Standard

Nov 30, 2014 | Business

In a recent coaching call, a partner expressed concern about how he can be a bottleneck to get work out to clients. When he scans the number of files and projects collecting on his desk, he reported feeling overwhelmed and disheartened at all the early mornings and...

More Than A Vendor

Nov 24, 2014 | Business

One of the tracks of the Partner-Pipeline program is about client service. In one of the courses, we discuss the different levels of impact you have in your clients’ businesses and lives. You can assume a very low, non-intrusive relationship or one where the client...

So Right Yet So Wrong

Nov 17, 2014 | Business

This past week I conducted another Partner-Pipeline track for a firm. In one of the courses, we discussed an experience they could all relate to: no matter how hard they tried, too often their clients were dissatisfied with what they delivered. So I posed this...

Don’t Forget to Remember

Nov 9, 2014 | Uncategorized

The reality is this: you’re a professional who gets paid well for doing what you love to do and who enjoys the professional stature that goes along with it. The opportunities before you are great and your future is bright. Sounds pretty good to me. So, when was...

You Don’t Always Learn

Nov 9, 2014 | Business

Why is it that some people learn from their mistakes and discover how to improve, while others seem to make the same mistakes over again? Let’s take learning capability off the table because they all got through school, passed tests and maybe even have their license....