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Category: Business, Client Experience, Performance

Step Back To See The Big Picture

See The Big Picture With all the work you have to do, it’s so easy to work for efficiency and forget to step back to see the big picture. Getting things done and out the door becomes the primary goal. While efficiency certainly matters, your clients want more. Miss...

Show Yourself Worthy

I’m involved in the selection process to hire an Executive Director for a licensing board. Following resume submittals, we distilled the candidates based on qualifications. There were several who are very qualified with education, experience and setting-familiarity....

Connecting With Your Clients

You want your clients to look forward to seeing you and hearing from you. But you have to give them reasons. If you’re like most in your profession, you rely too heavily on your expertise and experience as the foundation of your relationships, thinking that both of...