Your Business Did you know that you are actually in the stress reduction business? Your profession is often spoken of as rewarding and fulfilling, but hardly ever referred to as stress-reducing. But your work actually decreases stress—for your clients. The Research I...
Unmet Expectations If there was a single frustration that managers face on a regular basis, it is that clients don’t submit their information for projects in a timely manner. As a result, projects are delayed, schedules are compressed and budgets are blown. And no one...
Show You Care When you are in a position of being served by another, have you noticed the different approaches they take? I’ve been particularly attentive recently to those who are serving me: restaurant servers, repair personnel, store clerks, etc. Regardless...
Gratifying Result Whenever you do what you’re trained to do, it’s nice to know that it was helpful and made a difference. For instance, it is always our hope that Partner-Pipeline training and coaching makes a difference in the lives of our clients. So you can imagine...
Important Competency No professional likes to have clients who don’t appreciate them or value their work. When there is friction or misunderstanding, the work becomes more difficult simply because of who the work is for. That’s why maintaining or restoring positive...
Your Hope As I pondered a relevant message to write, I thought about the last few months and all of the effort you put in to serving them. At times, your work has been overwhelming in volume and complexity. You did all you could to do your best for your clients. In...