Category: Business, Client Experience, Leadership

What Reality are you Naming?

Nov 23, 2025 | Business, Client Experience

Leaders establish reality by the way they talk about something. If a firm leader talks about a situation as unimportant, their followers will not take it seriously. If a leader refers to a decision as ill-advised, others will also resent it. If a leader reinforces a...

Your Noble Profession

Feb 3, 2024 | Business, Client Experience, Leadership

Your Business Did you know that you are actually in the stress reduction business? Your profession is often spoken of as rewarding and fulfilling, but hardly ever referred to as stress-reducing. But your work actually decreases stress—for your clients. The Research I...

Everyone Has Expectations

Jan 21, 2024 | Business, Client Experience

Unmet Expectations If there was a single frustration that managers face on a regular basis, it is that clients don’t submit their information for projects in a timely manner. As a result, projects are delayed, schedules are compressed and budgets are blown. And no one...