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the monday message
Connecting With Your Clients
You want your clients to look forward to seeing you and hearing from you. But you have to give them reasons. If you’re like most in your profession, you rely too heavily on your expertise and experience as the foundation of your relationships, thinking that both of...
Uncomfortable In Your Comfort Zone
Your comfort zone has been customized and perfected by you, for you. Your investment over time has produced a way of functioning that feels good, right and…well, comfortable. It works just fine…until it doesn’t, and you feel uncomfortable in your comfort zone. Fear...
Can Gratitude Do That?
It used to be that the summer months were a time for restoration because things slowed down. Life wasn't as hectic. You could power down a bit and not lose any ground. Enjoy the weather, the family, the downtime. You could acknowledge and be thankful for your good...
Don’t Create Difficult Clients
Many clients don’t know they are being difficult because you haven’t raised them right? Here’s what to do.
The Biggest Client Service Myth
Don’t fall for the myth that it’s ok for clients to be difficult. Here’s what to do about it.
How To Manage Up
Over the last couple of weeks, I've had three coaching calls with senior managers who were experiencing significant frustration. They have been tasked by their firm leaders with accomplishing important firm objectives. But each manager has been thwarted by an...
Demonstrate Your Leader Humility
Do you know what leader humility looks like? Here is a perfect example.
Make Your Annual Review Valuable
This is the season of annual reviews. Most don’t care for them. Some loathe them. Only a few look forward to them. Since you have to participate, how can you make them work for you?
More Than A Mentor
You can be more than a mentor if you only knew how. Learn from those who have been more than a mentor to you.
It’s Your Career. Invest In It.
About midway through the NextGen Conference sponsored by NYSCPA last week, I spoke briefly with Tom. He was a young accountant with a few years’ experience. I asked him what he was getting from the speakers so far. He said, “I guess I need to get on with it. I haven’t...
