Spot High-Potentials Early

What do high-potentials look like? What do they do? What should you look for? While there are a number of evidences to consider, don’t fall into the trap of over-weighting someone’s ability to understand and apply their technical knowledge. Yes, technical competence...

Tell the Story Well

Technical people are notorious for thinking that their technical reports and details are sufficient in communicating the situation to their clients. You’re a technical person and when you think like a technical person, you lose the message in the details. Your focus...

Your 1st Impression is Wrong

When you face obstacles and problems, your normal first reaction is to view them at face-value and determine there’s little that you can do about them. Sure, you may consider some solutions that may have worked before, but when they won’t do, then what? You make...

Be Integral to Clients

Serving clients is the whole reason why you are in the business. There is a certain delight you get when they appreciate you and your work. But the real fulfillment comes when your clients hold you in such high regard that you are considered invaluable to them. That’s...

Make Your Learning Stick

My whole world is about equipping professionals with the business soft skills they need to add value to their clients, their firm and themselves. It’s the focus of all my training and coaching. So you can imagine how frustrating it is for me to hear someone remark...