Be Full And Unstoppable

May 30, 2016 | Business

It’s just awful to be running on empty. From your gas tank, to your stomach, empty is unpleasant and ultimately ends poorly if you don’t do something about it. You’ve learned this truth and are attentive to schedule your fill ups. The same applies to filling up your...

It’s Not About You

May 22, 2016 | Business

The Partner-Pipeline courses emphasize the application of skills, so I do a lot of demonstrations, case studies and role plays. That’s the only way to determine that participants know how to apply what they learned. In a particular course on meeting with prospects, we...

Say It To Be Heard

May 15, 2016 | Business

In several of the Partner-Pipeline courses, we concentrate heavily on communication. Not just listening and talking, but in specific situations where communicating is a challenge. One area is how to present your perspective when you disagree with someone. This is an...

Make Your Service Memorable

May 1, 2016 | Business

About a month ago, I had the unfortunate experience of dropping my computer and cracking the screen. And fortunately, I purchased not only the hardware warranty, but also the damage warranty. So I contacted the company, expecting a long wait on hold, an arduous...

Why You Blame Others

Apr 17, 2016 | Business

By nature, professionals pride themselves on their competence—the ability to apply their technical knowledge to situations in order to solve problems. There is great inner satisfaction that comes from a job well-done. Each engagement is a challenge to prove that you...