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Your Response To Fee Complaints

Your Response To Fee Complaints

The Dreaded Call You answer a call from a client, who begins with, “I want to talk to you about your bill.” What is your response to fee complaints? Your Emotional Response Does your stomach begin to churn? Do you feel dread? Fear? Become angry? We usually have an...

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Leaders Shape Perspective

Leaders Shape Perspective

Continuum of Perspective One of the advantages of working with professionals across the nation is that we see quite a variety. From the youthful to the seasoned, there is quite a mix of perspectives about their work. And you can tell whether their leaders shaped their...

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Excellence Takes Additional Attention

Excellence Takes Additional Attention

Additional Attention Producing excellent work on a regular basis isn’t automatic. It requires more than just completing the work. It takes additional attention to ensure that the work is at a higher standard than average. Busy and Lazy Most professionals have a desire...

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When You Care Enough

When You Care Enough

“The way to gain a good reputation is to endeavor to be what you desire to appear.” ~ Socrates Your firm has a reputation. It is mostly the result of your clients’ experience working with you and your staff. Does their experience match the reputation you think you...

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How Do You Respond To Opportunities?

How Do You Respond To Opportunities?

Response To Opportunities Having coached professionals for so many years, I have seen many examples of how people respond to opportunities. Some rose to the occasion, while some allowed them to pass. How do you respond to opportunities? Examples Of Responses I’ve...

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