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Toggle Between Your Modes

Toggle Between Your Modes

Your Modes As a professional, you have two very different modes of operation. When you don't pay attention, you can forget to toggle between your modes. Production Mode When we feel the pressure with lots to do and deadlines to meet, we naturally drop into production...

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Command And Control Leaders

Command And Control Leaders

The Old Leader There was a day when command and control leaders flourished and were successful. The workers they managed were doing physical labor where brawn was the asset. The worker’s physical strength was most important and extrinsic motivations (instilling fear;...

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Step Outside The Moment

Step Outside The Moment

The Moment Have you ever wondered why some people are able to confront a problem or stressful situation with calm assurance? They don’t seem to react like others who become intense and anxious. Why is that? They have learned to step outside the moment. The Ability...

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Your Response To Fee Complaints

Your Response To Fee Complaints

The Dreaded Call You answer a call from a client, who begins with, “I want to talk to you about your bill.” What is your response to fee complaints? Your Emotional Response Does your stomach begin to churn? Do you feel dread? Fear? Become angry? We usually have an...

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