Blog
Take Charge to Serve Well
Delighting your clients isn’t that difficult to achieve if all the conditions are right. Just pay attention, do what you’re supposed to do and voila—you’re a star in your client’s eyes. The problem is that conditions never remain right. They change—mostly because of...
It’s Too Late
While attending an accounting firm meeting recently, I heard again the struggle for work/life balance. It has been such a hot topic for the last couple of decades, so you’d think we would have made more progress than we have. It remains a topic of conversation and...
A Motto To Live By
As a result of recent technological breakthroughs, we know something scientifically that, only a decade ago, we could only presume to be true. Brain research has demonstrated that what you think about determines and directs your emotions and your behavior. It’s no...
Your 3 Serious Battles
As a professional, you face three formidable battles consistently. Having been victorious one day simply means you will face them another day. They never go away. Your victory is never final. They confront you on a regular basis throughout your career. They are able...
Wear The Right Shade
I attended a business mixer recently and noticed that there were three different shades people wore. I’m not talking about their clothes. That would be easily addressed. No, I’m talking about their behavior. This is what I saw. Some wore lamp shades. They stood at the...
Evidence of Irresponsibility
Personal responsibility is becoming more unfamiliar in our culture today and is bleeding into professional circles as well. It may have always been lacking, but I’m hearing about it more this past decade. Here’s what irresponsibility can look like and what you should...
Make A Decision
Here’s one thing I know. You don’t intend to be indecisive. You don’t plan to procrastinate, but you do. It’s like you rely on some non-existent pause button. But life continues on and you get further behind. You miss deadlines and opportunities because you take your...
You Can’t Live Small
You tend to live in a box—a self created box with boundaries that determine what you will and won’t do. It’s safe because you know the territory well. It’s where you believe that if you can get everything in its place and in control, you’ll be happy. The problem with...
Have Confidence Conversations
Don’t you just hate it when you have to initiate an uncomfortable conversation? No matter what it’s about or who it’s with, your first reaction is how to get around it, avoid it, ignore it—anything but have it. This is especially true regarding those who are looking...
Make Yourself Trustworthy
Returning from facilitating a firm leaders conference, I was struck by how frequently the issue of trust surfaced, either overtly or more subtly. Transferring leadership roles from one generation to the next is difficult, whether it’s a job, a client or a firm. Here’s...
