Blog
Your Response To Fee Complaints
The Dreaded Call You answer a call from a client, who begins with, “I want to talk to you about your bill.” What is your response to fee complaints? Your Emotional Response Does your stomach begin to churn? Do you feel dread? Fear? Become angry? We usually have an...
Leaders Shape Perspective
Continuum of Perspective One of the advantages of working with professionals across the nation is that we see quite a variety. From the youthful to the seasoned, there is quite a mix of perspectives about their work. And you can tell whether their leaders shaped their...
Hard To Break Habits
Bad Habits Everyone has hard to break habits. They become a part of how we do things and we no longer think about them. We just do them. Some are from long ago that have journeyed with us, whether they continue to work or not. Sometimes these established habits are...
Excellence Takes Additional Attention
Additional Attention Producing excellent work on a regular basis isn’t automatic. It requires more than just completing the work. It takes additional attention to ensure that the work is at a higher standard than average. Busy and Lazy Most professionals have a desire...
Energizing And Purposeful
The Stress Theme If there is an overarching theme among professionals who take their career seriously, one of the top selections would have to be handling stress. Since you are conscientious to do a great job that matters to others, you will experience the pressures...
When You Care Enough
“The way to gain a good reputation is to endeavor to be what you desire to appear.” ~ Socrates Your firm has a reputation. It is mostly the result of your clients’ experience working with you and your staff. Does their experience match the reputation you think you...
How Do You Respond To Opportunities?
Response To Opportunities Having coached professionals for so many years, I have seen many examples of how people respond to opportunities. Some rose to the occasion, while some allowed them to pass. How do you respond to opportunities? Examples Of Responses I’ve...
Coach Others To Overcome Procrastination
Coach Others No one likes working with people who procrastinate. And no one at any level is immune to procrastinating. You can help others reduce their tendency to procrastinate and overcome procrastination. Definition Procrastination generates a host of negative...
Expectations. Feedback. Rewards.
Be Inspired I just returned from the 2023 Engage Conference in LV last week. It was great to see friends and hear about the latest practices, technologies and transformations in the profession. Being around 3500 talented, inspired professionals is truly invigorating....
You May Have Been Deceived
The Deception There is so much talk about finding the ideal, the perfect, the complete. And rightly so—we want the best we can be, have or achieve. This is a natural drive that most of us have and what motivates and inspires us to grow, innovate and pursue. However,...
