Jun 4, 2017 | Business
I did all my planning. Everything was accounted for and ready to go. All that had to be done was to execute. I rested easily—until out of the blue, something happened I hadn’t counted on. All my communication and confirmation still wasn’t enough. Now I was left with...
May 14, 2017 | Business
You know the feeling when you get to the end of your day and you’ve been busy as all get out (whatever that means) and you’re exhausted? You’re fully spent, and feeling like it. You didn’t stop, working through lunch and it’s now past dinnertime....
May 8, 2017 | Business
You and other service professionals share a common trait that drives you to the profession. It’s called autonomy. It’s a positive trait that is really important to you—one of the benefits that contributes to your sense of fulfillment. When you are unable...
May 1, 2017 | Business
All of your behavior has been learned. You have picked up along the way everything you do and the way you do it. What you learned made sense at the time, given all the variables, like existing technology, best practice and what others around you were doing. Because...
Apr 24, 2017 | Business
I really enjoy the calls I get from clients who just want to get another perspective or a suggestion on how to approach a delicate situation. This call was no different. The call came from a manager of a client firm in the southeastern U.S. He was a discouraged high...