Your 2014 WHY

Jan 5, 2014 | Business

This is my first chance to wish you a Happy New Year. It’s going to be a GREAT year so prepare yourself for it. Put things in place now to capture the fullness of 2014. The first and most important thing to do is to know WHY you do what you do. This question spans...

Take Charge to Serve Well

Nov 24, 2013 | Business

Delighting your clients isn’t that difficult to achieve if all the conditions are right. Just pay attention, do what you’re supposed to do and voila—you’re a star in your client’s eyes. The problem is that conditions never remain right. They change—mostly because of...

Evidence of Irresponsibility

Oct 20, 2013 | Business

Personal responsibility is becoming more unfamiliar in our culture today and is bleeding into professional circles as well. It may have always been lacking, but I’m hearing about it more this past decade. Here’s what irresponsibility can look like and what you should...

Have Confidence Conversations

Sep 30, 2013 | Business

Don’t you just hate it when you have to initiate an uncomfortable conversation? No matter what it’s about or who it’s with, your first reaction is how to get around it, avoid it, ignore it—anything but have it. This is especially true regarding those who are looking...

Make Yourself Trustworthy

Sep 23, 2013 | Business

Returning from facilitating a firm leaders conference, I was struck by how frequently the issue of trust surfaced, either overtly or more subtly. Transferring leadership roles from one generation to the next is difficult, whether it’s a job, a client or a firm. Here’s...