Category: Business, Client Experience, Leadership

“Can You?” or “Should You?”

Dec 6, 2020 | Business, Client Experience, Leadership

Insightful Observation While conducting the Partner-Pipeline courses this past week, I asked one class to identify a misconception of the profession they had when they began their career. Several false impressions were given, but one idea mentioned was that the...

Thank You For Your Business

May 31, 2020 | Business, Client Experience, Personal Management

What We Say If it wasn’t for your clients, you wouldn’t have a job. But you do have clients who value your work and relationships enough to pay you. That’s why on your website, your invoices, your emails and even in your calls, you find ways of saying Thank You For...

How You Define The Problem

May 3, 2020 | Business, Client Experience, Performance

Your Career Professional service is about applying a knowledge-based, technical discipline to solve problems. That’s your career as a professional—you use your technical knowhow to solve problems that people pay for. Not bad. But what you may not appreciate is...

Rise To Your Occasion

Apr 5, 2020 | Business, Client Experience, Personal Management

Interesting Times You have heard ad nauseum the same descriptions used to describe the last couple of months. I wrote about them last week here. But I prefer to use “unusual” or “interesting” times. Words like these aren’t negatively loaded and allow you to rise to...