Blog
Don’t Chase Rabbits Too
I’m in the middle of an engagement for a client and I’m in unfamiliar territory. I’ve become a source of frustration for my client. This is unusual, as I strive to not only be the solution, but to generate ideas, options, and ways of preceding that add value to the...
Your “Presence” is Showing
With all the buzz about your personal and career development, one area continues to be overlooked: your professional presence. It’s definitely an intangible soft skill, but so necessary to your development. What is professional presence? A couple of examples might...
The Client-Ready Standard
In a recent coaching call, a partner expressed concern about how he can be a bottleneck to get work out to clients. When he scans the number of files and projects collecting on his desk, he reported feeling overwhelmed and disheartened at all the early mornings and...
More Than A Vendor
One of the tracks of the Partner-Pipeline program is about client service. In one of the courses, we discuss the different levels of impact you have in your clients’ businesses and lives. You can assume a very low, non-intrusive relationship or one where the client...
So Right Yet So Wrong
This past week I conducted another Partner-Pipeline track for a firm. In one of the courses, we discussed an experience they could all relate to: no matter how hard they tried, too often their clients were dissatisfied with what they delivered. So I posed this...
You Don’t Always Learn
Why is it that some people learn from their mistakes and discover how to improve, while others seem to make the same mistakes over again? Let’s take learning capability off the table because they all got through school, passed tests and maybe even have their license....
Living the Dream
As a professional, you take great delight in applying your technical ability to help your clients achieve their goals. It’s rewarding and drives you to do it again the next day. It’s just something in your DNA. That’s why it’s so frustrating when your clients don’t...
You’re Overwhelmed and Frazzled
As a professional, you should anticipate hitting the wall a few times in your career. You know—the times you find yourself running from one thing to the next, overwhelmed and frazzled, just barely keeping your nose above water. Your life and work are hectic; a...
One Thing HPs Do Well
One of the advantages I have in working with high performers is I get to see how they think and what they do. For instance, they seem to be able to work through problems as they arise and keep making progress. Specifically, when they get to a point in their work where...
Bring Your A-Game
You don’t have to read many of these Monday morning messages to know that I’m a personal responsibility guy. I believe it, coach it, expect it and live it. Actually, it’s the only way to remain sane and motivated. While it’s easy to blame your lack of motivation on...
