Feb 13, 2022 | Business, Client Experience, Leadership, Personal Management
Client Delays Are Everywhere In my earlier days while working in a CPA firm, I observed a repeated occurrence that seems to be common in firms across the nation. It has to do with feeling frustrated by client delays in submitting their information. When clients have...
Feb 6, 2022 | Business, Leadership, Performance, Personal Management
A Coaching Call Trend We all want to reduce our stress. As we enter the new year, stress abounds like never before. In fact, the last few weeks of coaching calls, I’ve heard of managers and partners planning to reduce their stress by delegating. This is really...
Jan 30, 2022 | Business, Leadership, Personal Management
Busy Season This is the season that, for many professionals, begins at a slower pace and quickly escalates to major compression. It’s the reason it’s called busy season. In my coaching calls this January, I heard a lot of anticipating the onslaught of busy season but...
Jan 23, 2022 | Business, Leadership, Personal Management
For Their Benefit Or Yours? One of the most difficult aspects of leadership is that leaders, when not paying attention, revert to their ego-centric state. That is, in the normal course of pursuing success, their focus is on themselves—what is and isn’t going the way...
Jan 16, 2022 | Business, Leadership
Remember When? Remember when everyone was in the office and people interacted spontaneously? You could see someone in the hall or breakroom and strike up a chat without any preparation. Whether it was about the latest teams and games, the weather, weekend plans or...