Mar 6, 2022 | Business, Leadership
Pressure Turns You Inward Whenever we are under pressure, our natural response is to fold inward as a self-protective measure. In essence, we become focused on our own wellbeing and survival. Consequently, we develop coping strategies that center around our own needs...
Feb 27, 2022 | Business, Leadership
From A Partner I had a great coaching call with a partner this week about one of his staff who is not performing to her optimal capabilities. He shared his theory about what was going on and what he was doing to address them. He said he gave her direct feedback so...
Feb 20, 2022 | Business, Client Experience, Leadership, Performance
Clients New To You Last week’s Monday Message was about you assuming some of the responsibility for your clients behaving badly, like delaying getting their information to you on time or providing incomplete or inaccurate information. It resonated with many of the...
Feb 13, 2022 | Business, Client Experience, Leadership, Personal Management
Client Delays Are Everywhere In my earlier days while working in a CPA firm, I observed a repeated occurrence that seems to be common in firms across the nation. It has to do with feeling frustrated by client delays in submitting their information. When clients have...
Feb 6, 2022 | Business, Leadership, Performance, Personal Management
A Coaching Call Trend We all want to reduce our stress. As we enter the new year, stress abounds like never before. In fact, the last few weeks of coaching calls, I’ve heard of managers and partners planning to reduce their stress by delegating. This is really...