Your Expectations Are Showing

Apr 24, 2022 | Business, Leadership

You Reveal Your True Expectations You are probably unaware of this, but when you interact with your staff, you subtly expose your true expectations of them. As a manager or partner, your staff pick up what you expect of them, regardless of what you say. Whether your...

Be Available

Apr 16, 2022 | Business, Client Experience

Focused on Busy Whenever we get really busy with something important, we focus on that one thing and put everything else in the background.  What have you put off that needs your attention now? One thing you are less aware of is your clients’ activities.  You spent...

Keep The Little Stresses Little

Apr 10, 2022 | Business, Leadership, Personal Management

Stress Research Increases It seems like the impact of stress has increasingly become a topic for research in business, health, social and political arenas. Just about every journal representing every interest has something to say about stress. Why? Because stress...

We Aren’t Cyborgs

Apr 3, 2022 | Business, Leadership

It’s Human To Connect In last week’s message, I suggested that you take some moments to connect with your team, especially with those new to your firm. Everyone is trying their best to understand and fit in, and to answer the Critical Question. Did you do anything...

Answer The Critical Question

Mar 27, 2022 | Business, Leadership

The Critical Question There are probably a number of new hires who have joined your firm in the last few months. For them, this spring is the first time they are experiencing busy season with you. With the busy season halfway through, they are likely asking themselves...