Ownership Changes Everything

May 11, 2026 | Business, Leadership, Performance

In many CPA firms, “accountability” is treated as the gold standard of performance. But in reality, accountability is reactive because it shows up after something has already gone wrong. Responsibility, on the other hand, is proactive. It’s the difference between...

Don’t Wait Until You Crash

Apr 20, 2026 | Business, Leadership, Performance

Susan’s Message last week hit the mark: catching yourself when you start to fade – before you crash – is critical if you want to avoid mistakes and poor decisions. But here’s the real question: when do you plan for that moment? It’s a mistake to assume...

Prove Yourself To Be Credible

Sep 15, 2025 | Business, Leadership, Performance

Doesn’t it irritate you when you schedule a meeting and the other person shows up a half hour late? Once in a while, it’s not that bad, especially when there is a legitimate reason. But when it happens more than that, even explanations wear thin. Soon that person is...

Step Into Courageous Leadership

Jul 7, 2024 | Business, Leadership

Inaction Why do you suppose that firms struggle with the same issues year after year? It’s like there is a “carry forward” rule to firm life. Whatever challenges that don’t get resolved simply move to next year. While it is true that large problems take several years...

The Best Know How To Recover

Oct 17, 2021 | Business, Leadership, Personal Management

Recovery Discipline Is Necessary No performer in any endeavor expects to sustain high intensity training or performance with no breaks. Every high-functioning performer understands the cycle of their work. The research has shown that top performers, in whatever...