Move On With Work-Arounds

Oct 1, 2017 | Business

“This is driving me CRAZY!” “Yeah, it’s an annoying quirk in the program. You can work around it by…” How many times have you dealt with blips and blurts that exist in systems and technology by finding ways to minimize their inconvenience? You do it all the time, to...

Take a Risk. Be Remarkable

Sep 25, 2017 | Business

While listening to a former coach, now a sports commentator, I was struck by a comment he made as he evaluated an inexperienced quarterback. His assessment was that the young athlete took too many risks and needed to dial it back a bit. That said, he concluded his...

A Tale of Two Calls

Sep 18, 2017 | Business

It was the best of times, it was the worst… Oops. It’s calls, not cities. Unlike Dickens’ Tale, this one is true. Recently, I conducted two coaching calls that couldn’t be more different—best and worst. The first call was from a manager who was of the opinion that the...

Follow Through or Come Through?

Sep 10, 2017 | Business

Every procedure, process and system is designed to produce a result. It has been tested and can be relied on to accomplish a desired end. The thinking is that if you follow the sequence or procedure, you will get the intended result. But what if you, having completed...

Who’s The Head Case?

Sep 3, 2017 | Business

(To yourself) I can’t believe he just did that. Can’t he see how unacceptable that is? I can’t let him continue doing that. What a head case. We will definitely have to talk about it. But not right now. It’s not the right time. It’s got to be...