Who’s The Head Case?

Sep 3, 2017 | Business

(To yourself) I can’t believe he just did that. Can’t he see how unacceptable that is? I can’t let him continue doing that. What a head case. We will definitely have to talk about it. But not right now. It’s not the right time. It’s got to be...

Can You See Clearly Now?

Jun 25, 2017 | Business

When Johnny Nash sang his hit in 1972 called, “I Can See Clearly Now,” it was #1 on the Billboard Charts. It’s a catchy, upbeat tune that has be re-recorded by dozens of artists over the years. But it’s the lyrics that are so poignant: I can see clearly now, the rain...

Give Better Feedback

Aug 15, 2011 | Business

One of the management responsibilities you have is to give feedback to your staff. It’s part of your job, whether you want it or not. Over the years, you’ve developed a particular style that matches your behavioral profile. If you aren’t careful, you can rely on your...

Get Good Feedback

Apr 11, 2011 | Business

How do you get feedback about your service? If you’re like many professionals, you just wait for clients to bring up something they don’t like and then you react to it. The problem with this method is that it runs counter to human nature. I remember a colleague of...