Are You On The List?

Apr 6, 2015 | Business

When you go on a trip, you glance more frequently at two of your dashboard indicators than the others. The first is your fuel gauge, which updates you on your power resource. The second is your speedometer that monitors your progress. These two indicators are...

Clients Look for One Thing

Mar 23, 2015 | Business

Several years ago, I observed a department meeting where the leader of the group emphasized that to get new business was to find ways of demonstrating how good they are. He honestly believed that prospects came and stayed because of the firm’s expertise. I have to say...

Tell the Story Well

Feb 22, 2015 | Business

Technical people are notorious for thinking that their technical reports and details are sufficient in communicating the situation to their clients. You’re a technical person and when you think like a technical person, you lose the message in the details. Your focus...

Your 1st Impression is Wrong

Feb 15, 2015 | Business

When you face obstacles and problems, your normal first reaction is to view them at face-value and determine there’s little that you can do about them. Sure, you may consider some solutions that may have worked before, but when they won’t do, then what? You make...

Be Integral to Clients

Feb 8, 2015 | Business

Serving clients is the whole reason why you are in the business. There is a certain delight you get when they appreciate you and your work. But the real fulfillment comes when your clients hold you in such high regard that you are considered invaluable to them. That’s...