Avoid Making Clients Feel Let Down

May 18, 2026 | Business, Leadership, Performance

Client relationships vary depending on the level of trust involved – and trusted relationships have never been more important. With new technologies, changing regulations, and a shifting economy, clients increasingly look to their trusted advisors for insight...

Ownership Changes Everything

May 11, 2026 | Business, Leadership, Performance

In many CPA firms, “accountability” is treated as the gold standard of performance. But in reality, accountability is reactive because it shows up after something has already gone wrong. Responsibility, on the other hand, is proactive. It’s the difference between...

High Performance Isn’t Talent – It’s Leadership

May 4, 2026 | Business, Leadership

A high-performance (HP) culture doesn’t happen by accident. It develops when enough people consistently demonstrate a high-performance mindset, take the right actions, and produce strong results – until that standard simply becomes “how we do things.” Bringing...

Don’t Wait Until You Crash

Apr 20, 2026 | Business, Leadership, Performance

Susan’s Message last week hit the mark: catching yourself when you start to fade – before you crash – is critical if you want to avoid mistakes and poor decisions. But here’s the real question: when do you plan for that moment? It’s a mistake to assume...