Everyone Has Expectations

Jan 21, 2024 | Business, Client Experience

Unmet Expectations If there was a single frustration that managers face on a regular basis, it is that clients don’t submit their information for projects in a timely manner. As a result, projects are delayed, schedules are compressed and budgets are blown. And no one...

“Can You?” or “Should You?”

Dec 6, 2020 | Business, Client Experience, Leadership

Insightful Observation While conducting the Partner-Pipeline courses this past week, I asked one class to identify a misconception of the profession they had when they began their career. Several false impressions were given, but one idea mentioned was that the...