Feb 13, 2022 | Business, Client Experience, Leadership, Personal Management
Client Delays Are Everywhere In my earlier days while working in a CPA firm, I observed a repeated occurrence that seems to be common in firms across the nation. It has to do with feeling frustrated by client delays in submitting their information. When clients have...
Jun 20, 2021 | Business, Leadership, Personal Management
Learn From Experience Albert Einstein has been (mis)quoted as saying, “Insanity is doing the same thing over and over again and expecting different results.” Whether he said it or not, the truth is the truth. How easy it is to not learn from prior...
May 16, 2021 | Business, Leadership, Personal Management
A Brutal Pace The middle of May is finally here. The deadlines have come and gone (at least for most of you). And now it’s time for a well-deserved break. You HAVE to take time off and take a breath. You have to recharge and refresh, having endured a sometimes...
Apr 18, 2021 | Business, Leadership, Performance, Personal Management
Your Best The quote from last week’s Message really stuck with me this past week. I’ve used it numerous times in my coaching, training and in presentations. But more so, I’ve applied it to myself. In case you don’t remember, it was Katie Reed’s...
Apr 11, 2021 | Business, Leadership, Performance, Personal Management
Computers and Humans IT professionals have a quick first response to their technology users who have technical problems: “Did you reboot?” While we don’t like to hear it, the reason is legit—most electronics fail because they need to reset, especially from heavy use. ...