Take Action

Feb 19, 2012 | Business

If you want to be more than average, you have to find a way of breaking through the “I don’t want to” state and do it anyway. Think of all the things you don’t do because you’re not feeling it. You delay, put off and procrastinate until you either absolutely have to...

Get Over Yourself

Jan 29, 2012 | Business

In order to be a contributing partner or manager, you have to live beyond the borders of your comfort zone. How many times have you said, “But I’m not comfortable doing that” (insert your least favorite responsibility in a whiny-butt whimper). To which I ask, SO WHAT?...

What’s Your Message?

Jan 1, 2012 | Business

Everyone has a personal message they repeat over and over again in their work, their speech and their body language. It’s not something you consciously develop, but it’s consistent and everyone knows it…except you. Some are positive; some not so much. In fact, you may...

Average is Over

Dec 24, 2011 | Business

I read a review of Tom Friedman’s new book, That Used to be Us. One of his chapters is called “Average is Over.” He contends that what used to be good yesterday is average today and will be even less so tomorrow. Since no professional sets out to be average, how do...

Client Service or Client Enjoyment?

Dec 18, 2011 | Business

Client service gets a lot of attention from the profession. And rightly so, because it is a SERVICE profession. But serving clients without enjoying them can be difficult. I said to a partner once that I really enjoyed my clients. He immediately shot back that I was...