On the List?

Jul 29, 2012 | Business

Sometimes your clients just won’t cooperate. They won’t return your calls or emails requesting their time and attention. Even though your work should be important to them, they just won’t respond. What’s up with that? If clients put you off, it is an indication of how...

Client Service or Client Enjoyment?

Dec 18, 2011 | Business

Client service gets a lot of attention from the profession. And rightly so, because it is a SERVICE profession. But serving clients without enjoying them can be difficult. I said to a partner once that I really enjoyed my clients. He immediately shot back that I was...

Solve Problems

Sep 11, 2011 | Business

Ok, I spoke about it in several of my coaching calls this week, so I may as well write about it, too. You’ve read before where I wrote about what clients actually buy. Very few professionals REALLY get it. Those that do are successful. Period. Take note: clients don’t...

Eye On The Ball

Sep 4, 2011 | Business

With all the things you have to remember and do, it’s easy to take your eye away from the ball. Not just any ball, but THE ball. You know; the ball around which everything else revolves. I’m talking about client service. In the end, nothing else matters because...

Get Good Feedback

Apr 11, 2011 | Business

How do you get feedback about your service? If you’re like many professionals, you just wait for clients to bring up something they don’t like and then you react to it. The problem with this method is that it runs counter to human nature. I remember a colleague of...