More Than A Vendor

Nov 24, 2014 | Business

One of the tracks of the Partner-Pipeline program is about client service. In one of the courses, we discuss the different levels of impact you have in your clients’ businesses and lives. You can assume a very low, non-intrusive relationship or one where the client...

So Right Yet So Wrong

Nov 17, 2014 | Business

This past week I conducted another Partner-Pipeline track for a firm. In one of the courses, we discussed an experience they could all relate to: no matter how hard they tried, too often their clients were dissatisfied with what they delivered. So I posed this...

Living the Dream

Oct 26, 2014 | Business

As a professional, you take great delight in applying your technical ability to help your clients achieve their goals. It’s rewarding and drives you to do it again the next day. It’s just something in your DNA.   That’s why it’s so frustrating when your clients don’t...

Hard To Lose A Client

Sep 2, 2014 | Business

Like most professionals, retaining clients is important to you and you work at it. In fact, you may even put up with more than you should, but that’s another conversation. The point is that client retention is foremost on your mind. But truth be told, it’s really not...

Do This For Loyal Clients

Mar 10, 2014 | Business

Like every professional, you want your clients to love you and never leave you. You see it as a tribute to your professionalism, expertise and service, and rightly so. When clients do leave you, it doesn’t sit well or feel good, regardless of the reason they left....