Step Outside The Moment

Sep 2, 2023 | Business, Leadership

The Moment Have you ever wondered why some people are able to confront a problem or stressful situation with calm assurance? They don’t seem to react like others who become intense and anxious. Why is that? They have learned to step outside the moment. The Ability...

Your Ability To Self-Regulate

Aug 27, 2023 | Business, Leadership, Personal Management

Self-Regulation Self-regulation is a most difficult discipline to establish because it requires an inordinate amount of motivation and cognitive energy. Focused attention, deliberate action and resisting automatic responses is draining. And yet your ability to...

Your Response To Fee Complaints

Aug 13, 2023 | Business, Leadership

The Dreaded Call You answer a call from a client, who begins with, “I want to talk to you about your bill.” What is your response to fee complaints? Your Emotional Response Does your stomach begin to churn? Do you feel dread? Fear? Become angry? We usually have an...

Leaders Shape Perspective

Aug 6, 2023 | Business, Leadership

Continuum of Perspective One of the advantages of working with professionals across the nation is that we see quite a variety. From the youthful to the seasoned, there is quite a mix of perspectives about their work. And you can tell whether their leaders shaped their...