Your Response To Fee Complaints

Aug 13, 2023 | Business, Leadership

The Dreaded Call You answer a call from a client, who begins with, “I want to talk to you about your bill.” What is your response to fee complaints? Your Emotional Response Does your stomach begin to churn? Do you feel dread? Fear? Become angry? We usually have an...

Leaders Shape Perspective

Aug 6, 2023 | Business, Leadership

Continuum of Perspective One of the advantages of working with professionals across the nation is that we see quite a variety. From the youthful to the seasoned, there is quite a mix of perspectives about their work. And you can tell whether their leaders shaped their...

Hard To Break Habits

Jul 30, 2023 | Business, Leadership, Personal Management

Bad Habits Everyone has hard to break habits. They become a part of how we do things and we no longer think about them. We just do them. Some are from long ago that have journeyed with us, whether they continue to work or not. Sometimes these established habits are...

Excellence Takes Additional Attention

Jul 22, 2023 | Business, Leadership

Additional Attention Producing excellent work on a regular basis isn’t automatic. It requires more than just completing the work. It takes additional attention to ensure that the work is at a higher standard than average. Busy and Lazy Most professionals have a desire...