Make It Easy to Choose You

Jan 13, 2014 | Business

New business is the lifeblood of any firm and you have a huge role in getting it. You have to get prospects to choose you and clients to continue to choose you. While it may not be natural, comfortable or easy, it’s still yours to do. Fortunately, most of your...

Take Charge to Serve Well

Nov 24, 2013 | Business

Delighting your clients isn’t that difficult to achieve if all the conditions are right. Just pay attention, do what you’re supposed to do and voila—you’re a star in your client’s eyes. The problem is that conditions never remain right. They change—mostly because of...

Get Your Sights Right

Feb 10, 2013 | Business

It’s no fun losing a client to a competitor. It creates stress for you and you question your professional competence, even if you try to blame it on someone or something else. That’s why in last week’s message (here), I asked you to do something different to improve...

Old Normal or New Normal?

Feb 3, 2013 | Business

It’s Monday morning and you’re ready to begin your week. Question: what is your client service goal for this week? Do you plan on doing anything differently or just coast through what you normally do? If you have no plan to do something more or different than what you...

Why You’re Not Invited

Nov 18, 2012 | Business

One complaint I hear from professional service providers is that they are frustrated that their clients don’t value what they do or include them in planning meetings. The best excuse providers can muster is that their clients don’t want to pay for their input. In...