Jan 21, 2024 | Business, Client Experience
Unmet Expectations If there was a single frustration that managers face on a regular basis, it is that clients don’t submit their information for projects in a timely manner. As a result, projects are delayed, schedules are compressed and budgets are blown. And no one...
Aug 14, 2022 | Business, Client Experience
Simpler Terms In a recent coaching call, the manager mentioned that he loves his work. He’s a Business Valuation specialist on his firm’s Mergers & Acquisitions Team. In our conversation, we talked about how his work is so much more than the technical aspect. He...
May 22, 2022 | Business, Client Experience, Leadership, Personal Management
The Hot Topic It seems that whenever I talk with managers and some partners about difficult situations that they encounter, fee discussions with clients rise to the top. There seems to be a real apprehension among providers to discuss their fees. It takes confidence...
Aug 22, 2021 | Business, Client Experience, Leadership, Personal Management
The Challenge In my coaching with managers and partners, I find that many are experiencing a good bit of confusion and anxiety about declaring their area of specialization. Their firm leaders are prompting them to more narrowly define what they do. They want you to...
May 31, 2020 | Business, Client Experience, Personal Management
What We Say If it wasn’t for your clients, you wouldn’t have a job. But you do have clients who value your work and relationships enough to pay you. That’s why on your website, your invoices, your emails and even in your calls, you find ways of saying Thank You For...