True Professionalism
Two Surprises It was one of those events that just happens, but I was still surprised—twice. A broke-down car and an encounter with a true professional. While driving home from a client in another state, my almost-new car broke down in a rural stretch of the...Connecting With Your Clients
You want your clients to look forward to seeing you and hearing from you. But you have to give them reasons. If you’re like most in your profession, you rely too heavily on your expertise and experience as the foundation of your relationships, thinking that both of...Don’t Create Difficult Clients
Many clients don’t know they are being difficult because you haven’t raised them right? Here’s what to do.
The Biggest Client Service Myth
Don’t fall for the myth that it’s ok for clients to be difficult. Here’s what to do about it.
