Take Charge to Serve Well

Nov 24, 2013 | Business

Delighting your clients isn’t that difficult to achieve if all the conditions are right. Just pay attention, do what you’re supposed to do and voila—you’re a star in your client’s eyes. The problem is that conditions never remain right. They change—mostly because of...

A Motto To Live By

Nov 10, 2013 | Business

As a result of recent technological breakthroughs, we know something scientifically that, only a decade ago, we could only presume to be true. Brain research has demonstrated that what you think about determines and directs your emotions and your behavior. It’s no...

Serve For Their Benefit

Jul 15, 2013 | Business

You are in professional service because you enjoy contributing—making a difference. It’s the essence of why you chose and remain in your career. It’s what brings you satisfaction AND you get paid for it. What a deal. Since that’s the case, don’t forget those who...

Tale of Two Ends

Apr 21, 2013 | Business

Over the years, I’ve written about the importance of being your best because your best self is the one that is extraordinary, effective and high-contributing. This past week I witnessed both ends of the spectrum in different firms. One partner was scattered, frantic...

Defrag Yourself

Apr 1, 2013 | Business

Just as your computer needs to be recalibrated when it gets slow and inefficient, so do you when you get slow and inefficient. Your computer needs to be defragged and so do you when you’ve got lots to do and your work files are everywhere. You feel pressured and...