What managers Want Across the nation, we hear a recurring lament from managers. They report that they are confused and frustrated because their staff won’t ask questions. They say, “I know my staff don’t know this stuff. Why do they spin their wheels...
Beliefs matter Many professionals are well into the spring season. Some are prepared because they got into shape and are ready for the challenge. Others are less prepared and are struggling to keep up, even though the season just began. But being season-ready is...
Your Business Did you know that you are actually in the stress reduction business? Your profession is often spoken of as rewarding and fulfilling, but hardly ever referred to as stress-reducing. But your work actually decreases stress—for your clients. The Research I...
Prepare Yourself There are times when we make an extra effort to get in shape for situations that matter. You know, like running a marathon (or a 5k), attending the next high school reunion, or practicing for your firm’s donut eating contest. Whatever is necessary,...
Show You Care When you are in a position of being served by another, have you noticed the different approaches they take? I’ve been particularly attentive recently to those who are serving me: restaurant servers, repair personnel, store clerks, etc. Regardless...
The Difference Dilemma As we step into a new year, there is a sense of fresh beginnings. Psychologists call it the Fresh Start Effect. We have visions of things being different and we capture that optimism in resolutions to do something different. While early...