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the monday message
Lead Under Pressure
Pressure Turns You Inward Whenever we are under pressure, our natural response is to fold inward as a self-protective measure. In essence, we become focused on our own wellbeing and survival. Consequently, we develop coping strategies that center around our own needs...
Define Underperformance Correctly
From A Partner I had a great coaching call with a partner this week about one of his staff who is not performing to her optimal capabilities. He shared his theory about what was going on and what he was doing to address them. He said he gave her direct feedback so...
Positive Client Relationships From The Start
Clients New To You Last week’s Monday Message was about you assuming some of the responsibility for your clients behaving badly, like delaying getting their information to you on time or providing incomplete or inaccurate information. It resonated with many of the...
Reduce Client Delays A Better Way
Client Delays Are Everywhere In my earlier days while working in a CPA firm, I observed a repeated occurrence that seems to be common in firms across the nation. It has to do with feeling frustrated by client delays in submitting their information. When clients have...
A Stress Reducer That Creates More Stress
A Coaching Call Trend We all want to reduce our stress. As we enter the new year, stress abounds like never before. In fact, the last few weeks of coaching calls, I’ve heard of managers and partners planning to reduce their stress by delegating. This is really...
Anxious Anticipation or Thoughtful Planning?
Busy Season This is the season that, for many professionals, begins at a slower pace and quickly escalates to major compression. It’s the reason it’s called busy season. In my coaching calls this January, I heard a lot of anticipating the onslaught of busy season but...
The Leader’s First Step
For Their Benefit Or Yours? One of the most difficult aspects of leadership is that leaders, when not paying attention, revert to their ego-centric state. That is, in the normal course of pursuing success, their focus is on themselves—what is and isn’t going the way...
A New Leadership Effort
Remember When? Remember when everyone was in the office and people interacted spontaneously? You could see someone in the hall or breakroom and strike up a chat without any preparation. Whether it was about the latest teams and games, the weather, weekend plans or...
Making Situations More Difficult
Most people Like you, most people think they are reasonable and fairly easy to get along with. However, others may not agree with you. You may come across differently than they way you think you are. As we discussed in one of the last Partner-Pipeline® courses,...
It’s All About The First Easy Step
Happy New Year and welcome to 2022! New Beginnings Being the first of a new year, I am reminded of a post I wrote a year ago entitled The Power of a New Beginning. In it, I shared some research on the Fresh Start Effect, which motivates us to pause, get our bearings...
