Everyone Has Expectations

Jan 21, 2024 | Business, Client Experience

Unmet Expectations If there was a single frustration that managers face on a regular basis, it is that clients don’t submit their information for projects in a timely manner. As a result, projects are delayed, schedules are compressed and budgets are blown. And no one...

More Than An Explanation

Aug 14, 2022 | Business, Client Experience

Simpler Terms In a recent coaching call, the manager mentioned that he loves his work. He’s a Business Valuation specialist on his firm’s Mergers & Acquisitions Team. In our conversation, we talked about how his work is so much more than the technical aspect. He...

Thank You For Your Business

May 31, 2020 | Business, Client Experience, Personal Management

What We Say If it wasn’t for your clients, you wouldn’t have a job. But you do have clients who value your work and relationships enough to pay you. That’s why on your website, your invoices, your emails and even in your calls, you find ways of saying Thank You For...