Category: Business, Client Experience, Leadership

Positive Client Relations

Nov 19, 2023 | Business, Client Experience, Leadership

Gratifying Result Whenever you do what you’re trained to do, it’s nice to know that it was helpful and made a difference. For instance, it is always our hope that Partner-Pipeline training and coaching makes a difference in the lives of our clients. So you can imagine...

Such An Important Competency

Oct 29, 2023 | Business, Client Experience, Leadership

Important Competency No professional likes to have clients who don’t appreciate them or value their work. When there is friction or misunderstanding, the work becomes more difficult simply because of who the work is for. That’s why maintaining or restoring positive...

Know Your Clients’ Goals

Mar 12, 2023 | Business, Client Experience, Leadership

Know Your Clients’ Goals It is important to know your clients’ goals and aspirations when working on their projects. Without this understanding, your hard work may be undervalued by them and become meaningless and unsatisfying to you. Two Aspects Of Your Work...

A Healthy Client List

Dec 4, 2022 | Business, Client Experience, Leadership

Misaligned Clients For the last decade, I’ve encouraged and coached partners and partner groups to maintain a healthy client list. Typically, firms accumulate clients over the years and, as practices have grown, partners have client lists that are out of alignment...

Your Client’s Cull List

Nov 7, 2022 | Business, Client Experience, Leadership

Professional service is all about using your technical skills and applying them to client needs and problems.  So it is imperative to know what your clients need and want. While each client has specific issues that concern them, your service offerings may look similar...