Category: Business, Client Experience, Leadership

Such An Important Competency

Oct 29, 2023 | Business, Client Experience, Leadership

Important Competency No professional likes to have clients who don’t appreciate them or value their work. When there is friction or misunderstanding, the work becomes more difficult simply because of who the work is for. That’s why maintaining or restoring positive...

Know Your Clients’ Goals

Mar 12, 2023 | Business, Client Experience, Leadership

Know Your Clients’ Goals It is important to know your clients’ goals and aspirations when working on their projects. Without this understanding, your hard work may be undervalued by them and become meaningless and unsatisfying to you. Two Aspects Of Your Work...

A Healthy Client List

Dec 4, 2022 | Business, Client Experience, Leadership

Misaligned Clients For the last decade, I’ve encouraged and coached partners and partner groups to maintain a healthy client list. Typically, firms accumulate clients over the years and, as practices have grown, partners have client lists that are out of alignment...

Your Client’s Cull List

Nov 7, 2022 | Business, Client Experience, Leadership

Professional service is all about using your technical skills and applying them to client needs and problems.  So it is imperative to know what your clients need and want. While each client has specific issues that concern them, your service offerings may look similar...

More Than An Explanation

Aug 14, 2022 | Business, Client Experience

Simpler Terms In a recent coaching call, the manager mentioned that he loves his work. He’s a Business Valuation specialist on his firm’s Mergers & Acquisitions Team. In our conversation, we talked about how his work is so much more than the technical aspect. He...