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the monday message
Eye On The Ball
With all the things you have to remember and do, it’s easy to take your eye away from the ball. Not just any ball, but THE ball. You know; the ball around which everything else revolves. I’m talking about client service. In the end, nothing else matters because...
What Gives?
Of the primary elements of your life—namely family, friends, personal interests and career—at any given time, you have to decide which you focus on and where to spend your time. When you do, something else has to give. By pursuing one area of your life necessarily...
Habits Predict Your Future
You are on a path. It’s taking you to a place in the future. You will end up somewhere that will determine your career success and fulfillment. That’s a pretty important path you’re on. Do you know where the path is going? Do you know where you will end up? Or is it...
Give Better Feedback
One of the management responsibilities you have is to give feedback to your staff. It’s part of your job, whether you want it or not. Over the years, you’ve developed a particular style that matches your behavioral profile. If you aren’t careful, you can rely on your...
The Hard Work
It’s been said before that not all of your work hours are created equal, even though you bill them as if they were. Many of your hours are what I call “factory” hours. You know, the time you spend going through the normal routine, following the procedures and exerting...
One More Responsibility
As a partner or manager, in addition to making sure your own career fulfillment is in place, you need to ensure that your staff is experiencing career satisfaction as well. Younger workers especially will not remain on the job if they don’t have a sense of inclusion...
Do You Ever?
Managing yourself is more than making yourself more organized and focused. You also have to manage your strengths. Why? Because when you overuse your strengths, you create your biggest problems. You get yourself in deep doo doo without anyone to blame. It’s all you....
The Lead Sled Dog
Whenever you face competing pressures, you need to know what your lead sled dog is to determine what you should do. The term comes from the dog teams that pull sleds through the snow. The lead dog is the one that determines the direction and pace for the rest of the...
The Most Difficult to Manage
Of all the things you have to manage, the most difficult is yourself. You cause yourself more grief, problems and difficulties than anything or anyone else around you. Face it—you just refuse to be managed. You know what you should do but you’re resistant. You make up...
The Pack
Here’s an important question: why would a prospective client choose you over your competition? Surely you are different from the others. What is it? Most professionals can’t answer that question. They haven’t worked through their response so they come across sounding...
