Blog
Latest NewsStart your week off right!
the monday message
Don’t Drop the Baton
The times you are the busiest, the most stressed and tired, are the times when you are the worst at communicating. Under these conditions, your communication is really bad. It’s also at a time when clear communication is most critical because of the fast pace of work....
Get Good Feedback
How do you get feedback about your service? If you’re like many professionals, you just wait for clients to bring up something they don’t like and then you react to it. The problem with this method is that it runs counter to human nature. I remember a colleague of...
Lessons from Yvonne
This past week I received a warning on my computer that my hard drive was failing, that I should back up my data immediately and replace it. After recovering from initial panic, I backed up my data. Now it was time to cash in on the often-purchased-but-never-used...
Stimulate Referrals
Earlier this week, my publisher (I’m writing a book—there; I said it. It’s due out the beginning of May—there; I’m committed) made a comment that won’t leave me. We were discussing the economic value of professionalism and he said, “It’s much better to be referred by...
Keep The Engines Running
In a recent coaching call, my client asked a question that impressed me. Even though he is in the midst of busy season, he was keenly aware of something that often goes unnoticed by partners. His inquiry was why his staff were meeting the challenges of long hours and...
The Natural High
You’re hunkered down, working like a banshee. Your to-do list is huge; your desk in-box is overflowing; your email in-box is worse. Looming deadlines are driving you to work harder and longer. Not a pleasant place to be. Over a prolonged period of stress, your body...
Be The Reason To Stay
Numerous surveys have been conducted inquiring about why people leave their jobs. Over the last 10 years, they consistently indicate that between 45 and 49 percent of the reason people leave their jobs is because of poor management. From this predictable finding comes...
Groom Up
When some professionals are under prolonged stress, they can get shaggy. You know, their lives are disorganized; they are out of control and are always behind. They look like one disheveled mess. They won’t take care of themselves. They sacrifice themselves week after...
The Quicksand of Mediocrity
Over the years of working with professionals, I’ve found that professionals settle for nothing less than professional excellence. Yet they all struggle to attain and retain their high standards. Some become so worn down by the constant struggle that they settle for...
Your Ethical Muscle
Professionals don’t begin their careers intending to behave unethically. In fact, they can’t imagine being unethical in their practice. Yet, governing boards too frequently censure (or worse) their colleagues for unethical behavior. What happened? I presented an...
