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the monday message
Avoid the Blame Game
What do you do when you are held responsible for something you didn’t know was yours to begin with? It happens all the time when professionals talk about things that should be done without any clarity about the next step or who should do something. It’s especially...
Set. Hut-hut!
How is it that young college athletes understand what seasoned managers and partners don’t? I just read an interview of a college football player after spring practice. Being a senior, he was asked about his attention to leadership. His response was spot on. He said...
Don’t Drop the Baton
The times you are the busiest, the most stressed and tired, are the times when you are the worst at communicating. Under these conditions, your communication is really bad. It’s also at a time when clear communication is most critical because of the fast pace of work....
Get Good Feedback
How do you get feedback about your service? If you’re like many professionals, you just wait for clients to bring up something they don’t like and then you react to it. The problem with this method is that it runs counter to human nature. I remember a colleague of...
Lessons from Yvonne
This past week I received a warning on my computer that my hard drive was failing, that I should back up my data immediately and replace it. After recovering from initial panic, I backed up my data. Now it was time to cash in on the often-purchased-but-never-used...
Stimulate Referrals
Earlier this week, my publisher (I’m writing a book—there; I said it. It’s due out the beginning of May—there; I’m committed) made a comment that won’t leave me. We were discussing the economic value of professionalism and he said, “It’s much better to be referred by...
Keep The Engines Running
In a recent coaching call, my client asked a question that impressed me. Even though he is in the midst of busy season, he was keenly aware of something that often goes unnoticed by partners. His inquiry was why his staff were meeting the challenges of long hours and...
The Natural High
You’re hunkered down, working like a banshee. Your to-do list is huge; your desk in-box is overflowing; your email in-box is worse. Looming deadlines are driving you to work harder and longer. Not a pleasant place to be. Over a prolonged period of stress, your body...
Be The Reason To Stay
Numerous surveys have been conducted inquiring about why people leave their jobs. Over the last 10 years, they consistently indicate that between 45 and 49 percent of the reason people leave their jobs is because of poor management. From this predictable finding comes...
Groom Up
When some professionals are under prolonged stress, they can get shaggy. You know, their lives are disorganized; they are out of control and are always behind. They look like one disheveled mess. They won’t take care of themselves. They sacrifice themselves week after...
