One of my first jobs was as a salesclerk at a small, upscale haberdashery. The owner was known by many of his customers on a first name basis. One of my first instructions was that when a customer called for him, he asked me to inquire who it was, so he could decide whether to take the call or return it later. After a couple of weeks on the job, an uppity customer called and asked for Bill. As directed, I asked who was calling. His condescending reply still rings in my head. He said, “O Lord, do I have to announce myself?” It was all I could do to not reply that he already had. You see, I met him earlier in the store and he was just as pompous then. He had a signature.

Your attitude announces yourself to everyone with whom you interact. What is the signature that other know you, especially when tired and stressed? How much responsibility do you take for your attitude, as opposed to giving yourself a pass because it’s busy season?

This week, be especially aware of your signature when relating to clients and colleagues. Especially your colleagues. Be the professional you aspire to be.