1 min readYour Attitude Is Your Signature
by Guy Gage | March 3, 2025 | Business, Client Experience, Personal Management
One of my first jobs was as a salesclerk at a small, upscale haberdashery. The owner was known by many of his customers on a first name basis. One of my first instructions was that when a customer called for him, he asked me to inquire who it was, so he could decide whether to take the call or return it later. After a couple of weeks on the job, an uppity customer called and asked for Bill. As directed, I asked who was calling. His condescending reply still rings in my head. He said, “O Lord, do I have to announce myself?” It was all I could do to not reply that he already had. You see, I met him earlier in the store and he was just as pompous then. He had a signature.
Your attitude announces yourself to everyone with whom you interact. What is the signature that other know you, especially when tired and stressed? How much responsibility do you take for your attitude, as opposed to giving yourself a pass because it’s busy season?
This week, be especially aware of your signature when relating to clients and colleagues. Especially your colleagues. Be the professional you aspire to be.
Read Related Blogs:
As AI Handles More Tasks, Leadership Matters More Than Ever
There's no question AI is changing the accounting profession. Many of the technical and repetitive tasks that once consumed our time are becoming faster, easier, and more automated. That's exciting because it creates something most firms desperately need: capacity....
The Weight of Being Trusted
One of the most respected phrases in our profession is trusted advisor. We all know trust matters. In many ways, it defines the quality of our relationships. But what is trust, really? Think about what happens when someone chooses to trust you. They are making...
How Do You Show Up to a Conference?
Recently, I was coaching a manager who was preparing to attend a multi-day industry conference. Like many professionals, she was feeling a mix of excitement and pressure. She wanted to maximize the opportunity, but she also knew that three full days of networking...
