Your Hope

As I pondered a relevant message to write, I thought about the last few months and all of the effort you put in to serving them. At times, your work has been overwhelming in volume and complexity. You did all you could to do your best for your clients. In the midst of it all, you hope your clients appreciate and still love you.

Their Understanding

Then my mind shifted to your clients. While you were busy serving them, how did they experience you? Clients mostly understand and are reluctant to bother you because the whole world knows how busy you are. All of the limited access and unresponsiveness are usually accepted as part of the deal.

However, while you were preoccupied with your work, their lives and businesses continued. Their world didn’t stop because you were unavailable, and neither did their issues and concerns. How do they really feel about their questions being delayed and emails ignored? And yet you hope that your clients still love you.

Your Priority

This might be a good time to reconnect, having been dark for so long. What has happened to them and their business for the last several weeks? What issues have they encountered? What concerns have developed that they are struggling with? Make it a priority to speak to them. Zoom or Teams them. Visit them. Somehow, reconnect with them.

When you reconnect, realize that they have been waiting for you. Appreciate that they have held back. Acknowledge that they have been left to fend for themselves. Realize that they may need you all of the year, not some of it.

By reconnecting, you will hopefully regain the positive relationships with your clients, so that you can honestly say that your clients still love you.