Category: Business, Leadership, Personal Management

Excellence Isn’t Automatic

Sep 17, 2023 | Business, Leadership, Personal Management

Simple. Not Easy Being excellent is not hard. In fact, it’s really fairly simple. It’s just not easy. You have to train yourself to be excellent because it doesn’t just happen. Those who are excellent, are so, not because they are smarter or more talented than you...

Command And Control Leaders

Sep 10, 2023 | Business, Leadership

The Old Leader There was a day when command and control leaders flourished and were successful. The workers they managed were doing physical labor where brawn was the asset. The worker’s physical strength was most important and extrinsic motivations (instilling fear;...

Step Outside The Moment

Sep 2, 2023 | Business, Leadership

The Moment Have you ever wondered why some people are able to confront a problem or stressful situation with calm assurance? They don’t seem to react like others who become intense and anxious. Why is that? They have learned to step outside the moment. The Ability...

Your Ability To Self-Regulate

Aug 27, 2023 | Business, Leadership, Personal Management

Self-Regulation Self-regulation is a most difficult discipline to establish because it requires an inordinate amount of motivation and cognitive energy. Focused attention, deliberate action and resisting automatic responses is draining. And yet your ability to...

Your Response To Fee Complaints

Aug 13, 2023 | Business, Leadership

The Dreaded Call You answer a call from a client, who begins with, “I want to talk to you about your bill.” What is your response to fee complaints? Your Emotional Response Does your stomach begin to churn? Do you feel dread? Fear? Become angry? We usually have an...