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the monday message
Things Don’t Just Happen
When an important client or key staff leaves, an engagement budget is blown, or something seems to just come out of the blue, it’s tempting to say "it just happened." While it may appear to be out of your control or have any ability to anticipate it, the truth is,...
Do This For Loyal Clients
Like every professional, you want your clients to love you and never leave you. You see it as a tribute to your professionalism, expertise and service, and rightly so. When clients do leave you, it doesn’t sit well or feel good, regardless of the reason they left....
Your 3 Sources of Power
High performers learn how to draw on three sources of power to make their performance remarkable. They know how to access them and how to use them to keep themselves moving. The first is your motivation. It propels you to do and be your best. What gets you up in the...
Don’t Be A Wimp
I’m addicted to watching Olympians perform. It’s amazing how these athletes train for years and put it all on the line in one event. Athletes at this level have learned some important lessons. One that I recall is when Ashley Wagner, an American figure skater, was...
Entitled, Employed, Engaged or Empowered?
All performance begins with your frame of mind. How you see yourself and your work predict your actions and behavior. I’ve identified four perspectives that generally describe how you could see yourself. It doesn’t matter if you’re in your first year or you’re...
A Race or a Rose?
Effective Leaders know how to approach certain situations in ways that reinforce why they are leaders in the first place. They seem to inherently know how to engage to produce the best results. Their words and actions are usually spot-on. How do they do it? There are...
How To Be Unremarkable
I tried to recall a professional I met who settled for being unremarkable, but no one comes to mind. Don’t get me wrong—I’ve met plenty of people who work in one of the professional disciplines who don’t aspire to be exceptional. They had jobs, not careers; they...
Winning IS Everything
I recently attended the Winning Is Everything conference for accounting firms. It was a great meeting with great people. It even has a great title. Because in the end, winning IS everything. But what does “winning” really mean? In sport, winning is clearly defined. At...
Build Trust in Conflict
Your leadership is on display all the time. You are always demonstrating whether you're worth following or not. And one of the best times to exhibit your leadership is how you handle conflict. Few people look forward to being in conflict, but it's a part of life as a...
Make It Easy to Choose You
New business is the lifeblood of any firm and you have a huge role in getting it. You have to get prospects to choose you and clients to continue to choose you. While it may not be natural, comfortable or easy, it’s still yours to do. Fortunately, most of your...
