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the monday message
Make Your Learning Stick
My whole world is about equipping professionals with the business soft skills they need to add value to their clients, their firm and themselves. It’s the focus of all my training and coaching. So you can imagine how frustrating it is for me to hear someone remark...
Overcome “Why You Can’t” II
In last week’s message, I reported from the latest brain research that you control how you approach situations: either possible or impossible. Read it again. Then I asked you for input about your experience with overcoming “why you can’t” thinking. I agreed to share...
Overcome “Why You Can’t”
Don’t you just hate it when something comes out of nowhere, like when a client makes a seeming impossible request or you’re faced with a significant market change you didn’t see coming? It really takes all the air out of your balloon. No matter how much you try to...
The Hardest is Preferable
High performers find that the hardest people to work for aren’t the demanding, high-expectation managers and partners. For high performers, the hardest people to work for are the ones who are the easiest to work for. It may sound like double-speak, but it’s true. If...
Goals Aren’t Enough
In the December 8 message, Your Presence is Showing, I challenged you to identify a characteristic or trait by which you wanted to be known by the end of 2015. Did you do it? Hopefully you gave it some thought. Now it’s time to be specific and name it. This is...
Your Personal Reasons
Sometimes professional service can be draining—especially with all the high demands, compressed deadlines and too much to do. When you wear down, you turn inward, lose energy and put things off. How do others do it? Having coached hundred of professionals over the...
Don’t Chase Rabbits Too
I’m in the middle of an engagement for a client and I’m in unfamiliar territory. I’ve become a source of frustration for my client. This is unusual, as I strive to not only be the solution, but to generate ideas, options, and ways of preceding that add value to the...
Your “Presence” is Showing
With all the buzz about your personal and career development, one area continues to be overlooked: your professional presence. It’s definitely an intangible soft skill, but so necessary to your development. What is professional presence? A couple of examples might...
The Client-Ready Standard
In a recent coaching call, a partner expressed concern about how he can be a bottleneck to get work out to clients. When he scans the number of files and projects collecting on his desk, he reported feeling overwhelmed and disheartened at all the early mornings and...
More Than A Vendor
One of the tracks of the Partner-Pipeline program is about client service. In one of the courses, we discuss the different levels of impact you have in your clients’ businesses and lives. You can assume a very low, non-intrusive relationship or one where the client...
