So rather than compete with artificial intelligence, you are better off sharpening your human intelligence. That’s your differentiator—something technology can’t do. Things like complex problem solving, or innovative thinking, or effective human interactions.
One of the key human skills is demonstrating a client service orientation. A service orientation is when you have the ability to vicariously know what your clients experience from your actions and then adjusting them to improve the client experience.
But sometimes you appear to be oblivious to the effects of your behavior and actions. For instance, take any time you delay a response to a client inquiry. You have to understand that your client isn’t just sitting around connecting paper clips, and then decide, for no particular reason, to contact you just to chat. They have something on their mind and thought of you as someone who could help them. So your delayed response is not received well and is experienced as you are either too busy or don’t care. Neither of those messages are good, but it doesn’t matter. That’s the message you sent them. At least artificial intelligence will put them on hold and take their call “in the order in which it was received.”
If your service orientation isn’t any better than a computer, you will lose the job. Every time. The expectation is that you will be better at serving clients. Are you? What practices do you use that make your clients wish for a robot instead of you? Change those. NOW.
Read Related Blogs:
During a recent coaching conversation I had with a partner, he listed all the things that weren’t going well. Some of his complaints were common among other partners in other firms. Some were specific to his firm or his situation. The Golden Insight About half way...read more
You and I have been misled. Sorta. We have been told that stress is bad for you, causing all kinds of problems, illnesses and disease. The research and studies over the years seem to have validated this belief. But what we didn’t know until recently is that stress is...read more